SSK Productions Limited
@ The Sylvanian Families Shop,
68 Mountgrove Road,
London N5 2LT.
Telephone: 020 7226 1329
SSK Productions is the trading name of SSK Productions Limited. Registered office: Lynton House, 7-12 Tavistock Square, London WC1H 9BQ. Registered number: 3947874, VAT number:GB 512506092. Registration: Companies House. Directors: A F M Harwood and S T Harwood.
All rights, including copyright in this website are owned by or licensed to SSK Productions Limited. Any use of this website or its contents, including copying or storing it in whole or part, other than for your own personal, non-commercial use* is prohibited without our permission. You may not modify, delete, distribute or post anything on this website for any purpose.
*We only allow the use of elements from this website for school projects, artworks or decoration of personal effects.
We take every care to ensure that the contents of this website, in particular, the details, description and price quoted are correct at the time of publishing. All prices are displayed including VAT and exclusive of delivery charges. The total cost of an order is the price of the items ordered and the delivery charges are as set out in the delivery options of this website. The distributor and manufacturer do change the colour and contents of this range without notification. We endeavour to correct any change as soon as we are informed.
We are committed to protecting your privacy.
No details are passed onto any third party nor will be.
No credit/debit card details are held by the website. All financial transactions are carried out through SagePay, a secure e-Payments service.
The information we request is the minimum to ensure we provide a fast, efficient service.
Online store orders will be despatched as quickly as possible – usually within 1 working day. If your order is urgent, please use the customer comments box to let us know. Most parcels to mainland U.K. addresses arrive the next working day, but please allow up to 5 working days from the date of despatch. You will receive a despatch confirmation email once your goods have been shipped specifying the delivery method.
Mainland UK delivery is FREE on all orders over £30 in value
Mainland UK orders under £30 in value will cost an additional £3.95
UK orders for Highlands & Islands addresses may incur additional supplements on larger parcels. The online checkout will indicate if any such charges are to be added.
Smaller parcels are shipped via 1st class Royal Mail, larger parcels and high value orders are shipped via courier post on next working day services. Once your order is shipped you will receive an automated confirmation of despatch by email.
As part of our commitment to recycling, we sometimes re-use cardboard cartons to pack your delivery. However, to ensure that no surprises are spoiled, all parcels are in plain packaging and there is no mention of ‘The Dollshouse Boutique’ anywhere on the outside of the boxes.
We are very lucky that faults are very rare with our products. However, if you do need to return an item the following applies:
Faulty goods will be replaced immediately with an identical product (subject to availability).
Items damaged in transit will be replaced immediately with an identical product (subject to availability).
With both of the above, you must notify us immediately upon receiving the product. We will advise of how to deal with the return of the product on an individual basis. All re-delivery costs of faulty/damaged product replacements will be covered by us.
Returns for all other items are only accepted up to 28 days after the date of despatch. The product must be unopened, the packaging in mint condition, and proof of purchase supplied. We will then refund or exchange as required. All returns must be securely packaged to avoid any damage in return transit using cardboard boxes – no jiffy bags please. Please contact us before sending any return.
You are able to change any items on your order up to the point at which you click on ‘Confirm Order’ on the Shopping Basket page of our order process.
Should you need help or advice about the site or products or if you would rather place your order by telephone, you can contact us at The Dollshouse Boutique on 020 7682 0044 to speak to one of our dedicated team – we are open 7 days a week.
Non of the above affects your Statutory Rights under U.K. Law.