The Dollshouse Boutique

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Ordering & Delivery
How long will delivery take?

Orders will be despatched as quickly as possible - usaally within 1 working day and on the day of ordering whenever possible. 90‰ of mainland UK orders arrive the next working day, bt please allow up to 5 working days from the date of despatch. For international delivery larger parcels to EU countries take approximately 5 working days. for all other international shipments please allow approximately up to 28 days.

Who do you use to make deliveries?

In the UK smaller parcels are shipped via 1st class Royal Mail while Larger parcel are shipped via courier post on next working day srvices with ParcelForce Worldwide or Interlink Express. For international destinations smaller parcels are shipped via airmail and larger parcels via DPD courier post and Spring Global Mail. The service used will depend on your delivery country.

Do you guarantee next day delivery?

We can provide next working day delivery to most mainland UK postcodes providing your order is placed before 2pm. For this service please order directly with our London shop by telephone on 020 7682 0044. Prices for this service will depend on the size and weight of your order.

How much does UK delivery cost?

Prices to UK mainland addresses are based on the value of your order. Free delivery is applied to all Dollshouse Boutique orders of £30 or more. Orders under £30 are charged at £2.95. Supplementatary charges may be applied to larger parcels for Highlands & Islands addresses (including Channel Islands, Isles of Scilly, Northern Ireland, Isle of wight snd Scottish Highlands). This will be shown at the online checkout.

How much does International delivery cost?

Prices to overseas Locations are based on the weight of your order. The online checkout will calculate your delivery price based on the weight of the items in your basket and the location of your delivery address. All Prices are quoted and charged in GBP £ (British Pounds).

Why don't you deliver to my country?

We probably do! We deliver to countries all over the world. If your country is not shown in the drop-down menu when adding a delivery address, you will need to use the Contact Us tab at the top of our homepage to send us an International Shipping Quote request. Let us know your location and the list of items you require and we will produce a shipping quote for you.

What do I do if I haven't received my order?

Check that you have allowed enough time from the date your confirmation of despatch email (see 'How long will delivery take?' above). Then get in touch with us either by telephone on 020 7682 0044 or use the Contact tab at the top our homepage to send us an email. We will check your order details and work to resolve the issue for you as quickly as possible.

How will my order be packaged?

As part of our commitment to recycling we sometimes re-use cardboard cartons to pack your delivery. However to ensure that no surprises are spoiled, all parcels are plain packaging and there is no mention of 'Dolls House Boutique' anywhere on the outside of the delivery boxes.

Payments
What type of cards do you accept?

We accept all types of Visa card, plus MasterCard, American Express and UK Maestro. We do not accept Laser cards.

How do you keep my card details safe?

All online transactions are authorised in real time using secure payment services provided by SagePay. We will not store any of your payment card details in our site. All information requested is the minimum to ensure we provide a fast, efficient and secure service.

What is 3D Secure and why is it necessary?

3D Secure, or Authentication, is required by card issuers on most Visa and MasterCard credit and debit card transactions to provide additional security for cardholders. This ensures that the card being used for payment can only be used by the cardholder themselves. In addition to the card details, the Verified by Visa and MasterCard SecureCode schemes will ask for your unique password. This service is provided by your bank and card issuer and is in place for your protection. If you are not yet registered with these schemes, there will be an ‘I am not enrolled’ option to click on.

Can I pay by PayPal?

Yes, of course! At the online store checkout, simply click the PayPal button and you will be ale to pay for your miniatures order via your PayPal account.

Can I pay in my own currency?

The online store accepts payments in GBP £ British Pounds Sterling only. Transactions are charged to your card in GBP. If your card is registered in another country the card issuer will automatically convert the total amount to your local currency.

Can I send a cheque?

To pay by cheque or postal order, please contact us on 020 7682 0044 to place your order. We will then give you a final total and a reference number and you can then mail in your payment. Cheques are accepted up to a value of £50 sterling and postal orders are accepted for any value of purchase. Cheques/postal orders should be made payable to SSK Productions Ltd.

Returns, Damages & Faulty Items
What do I do if an item I have received appears to be faulty?

We will replace faulty goods immediately with an identical product (subject to availability). You must notify us immediately upon receiving the product. We will advise of how to deal with the return of the product on an individual basis. All re-delivery costs of faulty product replacements will be covered by us.

What do I do if an item on my order has been damaged in transit?

We will replace any items damaged in transit immediately with an identical product (subject to availability). You must notify us immediately upon receiving the product. We will advise of how to deal with the return of the product on an individual basis. All re-delivery costs of damaged product replacements will be covered by us.

There is nothing wrong with my item, can I still return it?

We will accept returns for items up to 28 days after the date of despatch. Your returned product must be unopened, the packaging in mint condition, and proof of purchase supplied. We will then refund or exchange as required. All returns must be securely packaged to avoid any damage in return transit using cardboard boxes – no jiffy bags please. All return and re-delivery costs will be covered by you. Please contact us before sending any return either by using the Contact Us tab at the top of our homepage, or by calling us on 020 7682 0044.

Customer Services
How do I get in touch with you?

There are four options for getting in touch. You can call us on 020 7682 0044; you can email us on home@thedollshouseboutique.com; you can use the Contact Us tab at the top of our homepage to send us an enquiry, or you can visit us in person at our London shop.

How long will it take to answer my email or online enquiry?

We will respond to you as quickly as possible, but please allow up to 3 working days. If your enquiry is urgent or time-sensitive please call us on 020 7682 0044 so we can help you immediately.

When are you open?

We are open 7 days a week. Our telephone lines and London Shop are open 0900-1700 Monday to Friday, 0900-1800 Saturday and 1000-1600 Sunday. We may be closed or operating shorter hours on some Bank Holidays. Please contact us in advance before making any special trips to us on a Bank Holiday.

Can I visit your store?

Yes of course, our shop in London is open 7 days a week. You can find us at the Sylvanian Families Shop, 68 Mountgrove Road, London, N5 2LT.

General
Do you sell gift vouchers?

We do not currently sell gift vouchers for The Dollshouse Boutique.

Do you donate to charity?

As you can image we receive lots of requests to help good causes. Being a small independent shop we are not in a position to help everyone despite how much we would like to. Therefore we focus all our charitable support on our local London primary schools in our neighbouring boroughs of Hackney and Islington.

Do you sell wholesale?

No, unfortunately not. We only sell directly to the public and our products are not for resale.

Can I have a discount?

We are committed to providing excellent value for our collectors all year round and regularly run promotions and offers. For this reason we don’t offer discounts.

What is your pricing policy?

We aim to offer excellent value at all times and price our items at recommended retail price or under where possible. Being a small independent retailer we are not in a position to offer price matching.


Can’t find the answer to your question above?

No problem! Just give us a call on 020 7682 0044 or use the Contact Us tab at the top of this page to send us a message. We’re here 7 days a week to help you.